FAQ
Common questions from shop owners.
What does "AI receptionist" mean, exactly?
TIBO is a real chat assistant your customers can message directly, on your booking page or through a chat link. It answers questions about your services, prices, hours and staff, checks availability, and books, reschedules, or cancels appointments — always asking the customer to confirm first — using your real data. Anything it shouldn't decide on its own goes to you.
Is everything on the site live today, or is some of it planned?
Live today: the TIBO chat receptionist (Slovenian and English), online booking, email confirmations, reminders and cancellations, your own owner assistant, and the Google Calendar connection — plus CRM and analytics on the Professional plan and multiple locations on the Business plan. Coming soon, and clearly marked that way wherever it appears: Voice AI, SMS notifications, online payments (Stripe) and API access. Pricing only reflects what's actually available now.
Do my clients need to download an app?
No. They book from a link in their browser — nothing to install.
How do clients book?
They open your booking link, pick a service, choose a time, and confirm — or just chat with TIBO. If they leave an email address, they get a confirmation and a reminder before the appointment.
Can I set my own services and hours?
Yes. You control your services, prices, and available times from your dashboard.
What if a client wants to cancel?
They cancel from their booking's manage link (in the confirmation email, if they left one) or just ask TIBO in chat, and your dashboard updates right away.
Is my clients' data safe?
Yes — bookings are stored securely and only you can see your shop's data. If a client messages TIBO, that conversation is processed by our AI provider (Anthropic) to generate a reply, and TIBO can remember specific facts it's asked to, like a preferred staff member. See our Privacy Policy for the full picture.
Does it work in Slovenian?
Yes — the booking page, TIBO's chat and the emails all work in Slovenian and English.
What does it cost?
Tibo has straightforward monthly pricing — see our Pricing page for the plans. New shops start with a 14-day free trial on Starter, and nobody is charged yet.
How do I start?
Create an account, set up your shop, and share your booking link.