Terms of Service

Tibo lets barber shops and salons publish a booking page where their clients can choose a service, a staff member, and an available time, and book an appointment.

We provide the software. Each shop is responsible for its own services, prices, staff, opening hours, and for honouring the appointments made through its page.

When you book, you agree to provide accurate contact details (name, email, and phone) so the shop can reach you about your appointment.

A confirmed booking reserves a specific time with a specific staff member. Times are shown in the shop’s local timezone.

If you cannot attend, please cancel or contact the shop as early as possible so the time can be offered to someone else.

Each shop sets its own cancellation and no-show policy and will let you know its terms; if you are unsure, check with the shop before booking.

You agree not to misuse the service: no fake or automated bookings, no attempts to disrupt availability for others, and no attempts to access data that is not yours.

We may refuse or cancel bookings, and restrict access, where misuse is suspected.

We collect the booking details you provide and use them only to operate the booking service. We do not sell your personal data.

For details on how personal data is handled, see our Privacy Policy at /privacy, or contact us at info.tibobooking@gmail.com.

We aim to keep the service available but do not guarantee uninterrupted access. Features may change over time as the product improves.

We may update these terms. Material changes will be reflected by the “last updated” date at the top of this page.

To the extent permitted by law, the service is provided “as is”. We are not liable for missed appointments, indirect losses, or issues arising from a shop’s own conduct or availability.

When you run your shop through Tibo, you are the data controller of your clients’ personal data — their name, email, phone, and appointment details. Tibo is your data processor and handles that data only to provide the booking service, on your documented instructions.

We use two sub-processors: Supabase (hosting and database, stored in the EU (Frankfurt) region) and Resend (sending booking confirmation, reminder, and cancellation emails). We apply appropriate technical and organisational measures — encryption in transit, row-level access isolation so each shop can access only its own data, and restricted administrative access.

We assist you in responding to your clients’ data-subject requests (access, correction, deletion). Booking data is retained for 12 months after the appointment date and is then deleted or anonymised. If you stop using Tibo, your shop’s data is deleted or returned to you on request.

By creating an account and using Tibo, you accept these data processing terms.

Questions about these terms? Contact us at info.tibobooking@gmail.com. These terms are governed by the laws of Slovenia.